Executive Account Advisor
Shani Crawford is an Executive Account Advisor at Swan-Morss Company of the Dunn Group specializing in small commercial business insurance. She has been in the industry for 19 years and holds a P&C license. Her role is multi-functional. She supports her team and clients with marketing new business and servicing accounts. Shani also manages her own book of business and handles small business submissions, referrals, renewals and other customer service issues. She involves herself in special projects and continues to build her own pipe-line for new business clients in her role as a Producer. Shani explores future designations in addition to her continuing education and training.
Prior to joining the Dunn Group in 2018, Shani worked at Travelers Insurance for 17 years where she gained a wealth of knowledge and experience and had the opportunity to build and maintain many positive relationships. Her role and responsibilities in the commercial division included sales, underwriting, account management, customer service and she acted as a liaison for other employees and agency partners. She was involved in many special projects over the years. She received the In-Sync Customer Service award in 2006. Prior to her departure with the company in 2017 she received top sales recognition award for written premium two years in a row. Shani was also SME (Subject Matter Expert) for Traveler’s technology product.
Her involvement in the community included ambassador for JDRF (Juvenile Diabetes Research Foundation) from 2010-2016. She helped organize fund-raising events to raise awareness. At the time Shani was a licensed ZUMBA instructor and used dance to kick off events such as the annual walk at Elmira College and also helped in coordinating other JDRF events. Shani has done volunteer work for Habitat for Humanity. She continues to support these organizations and looks forward to some additional volunteer work at our local animal shelters and ASPCA.
Shani possesses an Associate’s Degree in Liberal Arts through Corning Community College.
Shani is married and enjoys her home life with her family, fur babies and loves the great outdoors.